Shipping Policy

Effective Date: October 9, 2026

At Primenestify, we aim to provide a smooth and reliable delivery experience for customers across Saudi Arabia. Please review the following shipping information before placing your order.

1. Shipping Availability

Primenestify currently offers delivery within Saudi Arabia.

We work with reliable shipping and delivery partners to process and deliver orders to the address provided during checkout.

2. Order Processing

Orders are normally processed within 1–3 business days after the order is successfully placed.

During busy periods, promotional campaigns, holidays, or other exceptional circumstances, order processing may take longer than usual.

Once your order has been shipped, you may receive shipping or tracking information through the contact details provided at checkout.

3. Delivery Time

Estimated delivery time within Saudi Arabia is generally:

2–7 business days

Delivery times may vary depending on the customer's city, location, courier availability, weather conditions, public holidays, or other circumstances beyond our control.

The estimated delivery timeframe is not a guaranteed delivery date.

4. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.

From time to time, Primenestify may offer free shipping promotions or special delivery offers. Any applicable offer will be clearly communicated on the website.

5. Delivery Address

Customers are responsible for providing a complete and accurate delivery address, including:

• Full name

• Mobile number

• City

• District/area

• Street address

• Building or apartment information, where applicable

Primenestify is not responsible for delays or failed deliveries caused by incorrect, incomplete, or outdated information provided by the customer.

6. Cash on Delivery

If Cash on Delivery (COD) is available for your order, payment must be made to the delivery representative according to the order total shown at checkout.

COD availability may vary depending on the customer's location, product, or other applicable conditions.

7. Tracking Your Order

Where tracking is available, customers may receive a tracking number or delivery updates after their order has been dispatched.

Tracking information may take some time to become active after the shipment is handed over to the courier.

8. Delayed Deliveries

Although Primenestify works to meet the estimated delivery timeframe, delays may occur because of:

• Weather conditions

• Public holidays

• High order volumes

• Courier delays

• Incorrect delivery information

• Remote or difficult-to-reach locations

• Unforeseen circumstances

If your order is delayed, please contact Primenestify Customer Support for assistance.

9. Failed Delivery Attempts

If the courier is unable to deliver an order because the customer is unavailable, the phone number is unreachable, or the delivery address is incorrect, additional delivery attempts or charges may apply depending on the courier's policy.

Customers should remain available at the provided contact number during the expected delivery period.

10. Damaged Packages

If your package appears damaged when delivered, please contact Primenestify as soon as possible.

We may request photographs or videos of the package and product to investigate the issue and determine the appropriate solution.

For damaged, defective, or incorrect products, please also review our Return & Refund Policy.

11. Order Changes & Cancellation

Please contact us as soon as possible if you need to change your delivery information or cancel an order.

Once an order has been processed, packed, or shipped, we may not be able to make changes or cancel the shipment.

12. Shipping Policy Updates

Primenestify reserves the right to update or modify this Shipping Policy at any time.

Any changes will become effective once the updated policy is published on this page.

13. Contact Us

If you have questions about shipping, delivery, tracking, or your order, please contact Primenestify Customer Support through the contact information provided on our website.

Please include your order number when contacting us so we can assist you more efficiently.