Return & Refund Policy

Effective Date: October 9, 2026

At Primenestify, we want you to be satisfied with your purchase. If you receive a damaged, defective, incorrect, or incomplete product, we are here to help.

1. Return Eligibility

You may request a return or replacement if:

• You received a damaged or defective product.

• You received the wrong product.

• Your order is incomplete or missing an item.

• The product received is significantly different from the product described on our website.

To be eligible for a return, the product must be unused, in its original condition, and returned with its original packaging, accessories, and labels where applicable.

2. Return Request Period

Customers must contact Primenestify within 7 days of receiving the order to request a return or replacement.

Requests submitted after 7 days may not be accepted unless the issue is related to a manufacturing defect or another circumstance approved by Primenestify.

3. Products That Cannot Be Returned

For hygiene, safety, and product-quality reasons, certain products may not be eligible for return once opened or used.

Returns may also be refused if the product has been damaged, used, altered, washed, or handled improperly by the customer.

4. Damaged or Incorrect Orders

If your order arrives damaged or you receive an incorrect item, please contact us as soon as possible.

Please provide:

• Your order number

• A clear description of the issue

• Clear photos or videos of the product

• Photos of the packaging, if relevant

Our team will review the request and provide the appropriate solution.

5. Return Shipping

If the return is approved because the product was damaged, defective, incorrect, or there was an error on our part, Primenestify may cover the return shipping cost.

For returns requested for other reasons, the customer may be responsible for return shipping costs.

6. Refunds

Once the returned product is received and inspected, we will notify you about the status of your refund.

If your refund is approved, the amount will be processed using the applicable payment method or another suitable method agreed upon by Primenestify.

Refund processing times may vary depending on the payment provider or financial institution.

7. Exchanges & Replacements

If an item is damaged, defective, or incorrectly delivered, Primenestify may offer a replacement instead of a refund, depending on product availability.

If the same product is unavailable, we may offer an alternative solution or refund where applicable.

8. Order Cancellation

If you wish to cancel an order, please contact Primenestify as soon as possible.

Orders that have already been processed, packed, or shipped may not be eligible for cancellation.

9. Sale & Promotional Products

Products purchased during special promotions, discounts, or clearance offers may have different return conditions. Any special return conditions will be communicated on the relevant product or promotional page.

10. Important Note

Primenestify reserves the right to review each return request individually and determine whether it meets the requirements of this policy.

This Return & Refund Policy may be updated from time to time to reflect changes in our services, products, or applicable requirements.

11. Contact Us

For return, replacement, or refund assistance, please contact Primenestify Customer Support through the contact information provided on our website.

Please include your order number and details of your request so we can assist you efficiently.